FAQs

This is the full/extended version of the FAQ. It has a lot of information, and may be difficult to navigate. This FAQ is designed to be helpful in raising awareness about the use of our services/solutions.

 
  What are the main Services offered by TRC Class 5 Solution?
  • Residential services, including class features
  • End-user account management and authentication
  • Voice mail services
  • Supplementary features- Call Forward All/Busy/No Answer- Caller ID- Call Return- Customer Originated Trace- Call Waiting- Caller ID Block- Selective Caller ID Blocking/Unblocking- Speed Dial- Three-Way Calling*- Call Transfer (conditional/unconditional)- Message Waiting Indicator- Hotline- Video
  • Announcement of Number Change- Anonymous Call Rejection- Do Not Disturb- Music on Hold- Simultaneous Ring
  • Three-Way Calling is supported by the C5CM when provided
  • Open architecture, standard SIP and H.323 control of media gateways
  • H.323 and SIP interconnect to remote softswitch
  • GR-303 and V5.2 network interconnect to enable service provider migration to a VoIP infrastructure
  • High Availability, N+1 sparing, 
  • Multiple protocol (H.323, SIP & MGCP) 
  • DTMF transport type negotiation (Out-of-Band, Transparent, RFC-2833
  • T.38 fax relay, fax bypass, modem bypass
  • Complete call rating & accounting services for complex rating schemes
  • Interactive Voice Response (IVR) supporting applications such as credit card and prepaid services
  • Multiple route choices offering proportional and least-cost routing
  • Ability to rate calls based on source, destination, and supplementary information
  • Flexible configuration for ingress and egress ANI/DNIS normalization
  • Call limiting to control bandwidth utilization
  • Service creation environment for defining IVR and call control
  • Private IP addressing support
  • SNMP management and monitoring
  • Sun UNIX platforms: runs on a Solaris 8 or Solaris 10 operating system
  • RADIUS when interfacing with a Radius Server, with any billing system
  • H.323/SIP Gateway Topology Hiding

What are the main Services offered by TRC Class 4 Solution?

  • Interactive Voice Response (IVR) support
  • Flexible routing offering proportional and least-cost routing
  • Ability to rate calls based on source, destination, and supplementary information
  • Single Solution support for multiple carriers interconnections
  • Service creation environment for defining IVR and call control
  • Flexible configuration for ingress and egress ANI/DNIS normalization
  • Supports Call Back after an initial call is released
  • End-user account management and authentication
  • Complete call rating & accounting services for complex rating schemes
  • Private IP addressing support within the network
  • Compatibility with major vendors of softswitch providers
  • High Availability, N+1 sparing
  • Open architecture, standard MGCP/MAGACO control of media gateways
  • Support for varied ANSI and ETSI signaling protocols (CAS, MFCR2, ISDN, ISUP and SS7)
  • Multiple protocol supported
  • T.38 fax relay, fax bypass, modem bypass
  • DTMF transport type negotiation Out-of-Band, Transparent, RFC-2833)
  • SS7/TCAP-based Intelligent Network (IN) services
  • SNMP management and monitoring
  • Sun UNIX platforms: runs on a Solaris 8 or Solaris 10operating system
  • RADIUS when interfacing with a Radius Server.

What are the applications of C4 SOFTSWITCH?

  • Wholesale Switching
  •  Calling Cards
  •  Call Termination
  • Residential Subscriber
  •  Direct Inward Dialing (DID)
  • PBX
  • Branches Interconnection
  • SMS-based services
  • Telemarketing

What are features of Class 5 Features

The system supports call forwarding, network based call forwarding (follow me), call waiting, caller ID, voice mail, call hold, hold with conversation, speed? Dialing and in addition to regulatory requirements, services such as E911.


What is Least Cost Routing?

LCR is an automated process whereby the softswitch routes calls through the provider offering the cheapest minute rates at a given time. This ensures call costs are kept as low as possible.


Why do some VoIP services cost money, and why are some free?

A VoIP service can connect users not only with other VoIP customers but also with phone services that are offline, such as those that use traditional landline networks and wireless cell phone networks. For those calls, VoIP service providers must pay access fees to the landline and wireless operators. Those charges are passed along to VoIP customers. VoIP services that stay on the Internet--calls that are between personal computers with VoIP service--are free.

How does VoIP (voice over Internet protocol) work? What makes it different from traditional phone service?

 Traditionally, a phone conversation is converted into electronic signals that traverse an elaborate network of switches, in a dedicated circuit that lasts the duration of a call. In Voice over Internet Protocol, a conversation is converted to packets of data that flit all over the Internet or private networks, just like e-mails or Web pages, though voice packets get priority status. The packets get reassembled and converted to sound on the other end of the call.

Billing FAQs

What are the different charging methods?
Customers can be charged by foolwoing two methods

  • Prefix based
  • Distance based

Does the Billing system support Bulk Invoicing?
Yes, it supports Bulk Invoicing as per requirements.

Does Billing system support complex Rate plans?
Yes, it does.

Does Billing system support Subscriber Self-care?
Yes, Subscribers can check their account through web interface.

Does Billing system support Franchise Management?
Yes it does.

Does Billing system support AAA Server?
Yes, it does.

Does Billing System Supports off line Billing?
Yes. it does

Does Billing System Supports Integration with any 3rd party.
Yes. it does.

Is Billing System user friendly?
Yes, it is.

.Does Billing System Support graphs for different comparisons?
Yes, it is capable to support to show graph. Further these graphs can be customised as per customer’s requirements.

Does Billing System Supports reporting?
Yes, it does.

.Is Billing System redundant?
Yes, it is.

Does TRC provide support for Billing System?
TRC has a dedicated team for 24/7 support.

Does TRC provide training for Billing System?
Yes TRC is offering different training Programs regarding the Billing System.

  • How many types of Rates Implementations system supports?
    Time Based, Volume Based, Distance Based, Prefix Based, Peak/off Peak Based,Week/weekend Based, and Holiday Based.
  • Is Billing System Secure?
    Yes the System is very secure and saves the complete logging.
  • Is Billing System Compatible with other Switches and Gateways?
    Yes our system is compatible with most switches including:
    Huawei, Xener / Nuera, Teles, Cisco, Quintum, MERA, Clarent, NexTon, Ericson/ Alcatel / ZTE and All RADIUS client compliant/CDR based gateways

Which Business Models Billing System supports?

  • GSM, CDMA, Fixed Line, SIP Services
  • Residential & Corporate Voice Services  (Prepaid & Postpaid)
  • Wholesale Minute Exchange (Termination, Origination, Transit)
  • Prepaid Calling Cards Services  
  • RADIUS Interface (Authentication, Authorization and Accounting)
  • ANI (Auto Number Identification) 
  • Prepaid/Postpaid with RADIUS (Authentication, Authorization and Accounting)
  • Call Shop & Call Center Services 
  • Prepaid/Postpaid with RADIUS (Authentication, Authorization and Accounting)
  • IP Centrex services Toll free (800), Premier (900) services
  • Audio/Video Call Conference
  • DSL, Cable, Wi-Max Broadband Services Dialup, Wi-Fi Services
  • Prepaid/Postpaid with RADIUS (Authentication, Authorization and Accounting)
  • IP TV, Cable TV, Video Conference Flexible to integrate any Video Service
  • e-Commerce, Games, Flexible to integrate any Content Service

Which kind of Telecom operators can use TRC billing solution?

  • National Fixed Line (NFL) Operators
  • GSM/CDMA Operators
  • VoIP Operators
  • SIP based Fixed Line Operators
  • Prepaid Calling Cards Operator
  • Whole Sales Voice Services
  • Origination, Termination & Transit Services
  • Dialup Operators
  • DSL Operators
  • Wi-Fi Operators
  • Wi-Max Operators
  • IP TV Operators
  • Cable TV Operators
  • Content Providers
 
 
 
 
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